Our policy

Product Policies

At Stellar, we are committed to delivering high-quality solar water heating solutions while ensuring transparency in our policies. Please review our product policies below to understand your rights and options when purchasing from us.

Warranty Policy

All our solar water heaters come with a manufacturer’s warranty to guarantee performance and durability. The warranty covers manufacturing defects and ensures that your system operates efficiently.

Exchange Policy

We offer a flexible exchange policy to accommodate your needs. Customers can exchange their purchased product for another model by paying the price difference between the two units. Our team is available to assist you in selecting the best option for your requirements.

Return Policy

To maintain product quality and customer satisfaction, returns are only accepted in cases of manufacturing defects. If you encounter any defects, please contact our support team immediately for an inspection and resolution.

Installation & Support

We recommend professional installation for optimal performance and longevity.
Our customer support team is available to answer any inquiries regarding product functionality and maintenance.

Contact Us

For any further questions regarding our product policies, feel free to reach out to our customer service team via our official channels. We are always happy to assist you!